A-Z Food Science: A colouring-in activity pack

Frequently Asked Questions

• Can we pay by invoice or purchase order?

  We don't take purchase orders or invoices for our courses. The money that we save on using automated systems is passed onto our teachers to provide very high quality, low cost courses. Booking in this way gives them instant access.

• Once I have purchased my course how do I log in?

  When you purchase training, you are asked to give your direct email and contact details. This email is used to log you in. TYPE IT CAREFULLY.  

  • If someone is booking on your behalf, such as the school finance officer - make sure they add you as the guest/participant and give your correct email address
  • Its very important not to create multiple Cademy accounts. Just use your school email address. Otherwise it is difficult to log in and out of each email account and locate different courses.
• Can I pay by credit card?

  PayPal is our payment processor for credit card and debit cards, so you do not need to pay by your PayPal account.

  
• What is on-demand training?

  ON Demand training is INSTANT access to a number of flexible on-line modules. You do these at your own pace. Your training is unlimited.  You can visit at any time.

  Your training may also be supported by LIVE on line meetings and access to a CHAT FORUM to ask questions.

• How quickly can I access my course?

  Paying on-line provides INSTANT access to the course content. Once you have paid, you will receive an email with instructions on how to log in.  Do check you spam or junk as sometimes mail can hide there!

• How do I change the billing country so I can add my UK/ country's address and postcode

  If you are filling in the billing details and its is showing the wrong fields for your country - you should select the flag on the country using the drop-down shown in the image below, then it will show the correct fields.

  UK does not have State or Zip codes - select UK for Postcodes

  

• I have two accounts with different email addresses - how do I log in?

  If you have created two accounts on Cademy, this can cause users some problems.  Your computer saves your log in details in the cookies. So you need to log out and log in with your school address - or clear the cookies for the site.  You might also solve this using an 'INCOGNITO' browser tab

  Help to Clear your Cookies- https://support.google.com/chrome/answer/95647?hl=en-GB&co=GENIE.Platform%3DDesktop

  Help to Use incognito browser  https://support.google.com/chrome/answer/95464?hl=en-GB&co=GENIE.Platform%3DDesktop

  Its the main reason we suggest that people ONLY use their school log in. We can merge your personal account onto your school account on request.

  
  

• The page will not load when you click on the START COURSE button or have a red box ERROR MESSAGE saying 'there was an issue loading the order'

  If the page will not load when you click on the START COURSE button or have a red box ERROR MESSAGE saying 'there was an issue loading the order'.  

  Seek help from your school IT SUPPORT, as this shows that your school FIREWALL is blocking the site locally.  You can test if your school is blocking your course by trying to access via:

  • your home internet connection, or
  • your phone using mobile data, not the school Wi-Fi

  If it works outside the school network, the next step would be to ask your school IT team to allow access to Cademy, especially:

  • cademy.io
  • api.cademy.io
  • *.cademy.io